Telemedicine Consults
Expert Care, From the Comfort of Home
+ tax / per consult
Over Zoom. The carrier stays in the closet.
A telemedicine consult is a remote, virtual appointment where a licensed veterinarian assesses your pet’s health via video call. You’ll talk through what’s going on, review any relevant information together, and leave with a clear sense of what comes next.
It’s a straightforward way to get professional input on your pet’s health without making the trip down The Queensway — especially useful for anxious pets, multi-pet households, and schedules that don’t have an afternoon in them.
Via Zoom
Join from a phone, tablet, or computer
Payment required before the consult begins
Handled at booking
From the comfort of home
What a Consult Covers
- Veterinary advice and guidance
- Diagnosis and treatment options
- Ongoing condition management
Discuss symptoms and concerns, go over medications, test results, and records, and talk through what your options are — including whether an in-person visit is the better next step.
Telemedicine consults are also a practical way to get a second opinion. If you’re weighing a diagnosis, a treatment recommendation, or a set of results from elsewhere, send the records ahead and we’ll go through them with you on the call.
What Suits a Consult And What Doesn't
Well suited to a consult
- Understanding symptoms you've noticed at home
- Reviewing lab results or a recent diagnosis
- Second opinions on a treatment plan
- Medication questions, dosing, and side effects
- Behaviour, anxiety, and training concerns
- Diet, weight, and nutrition discussions
- Follow-up and ongoing condition management
- Deciding whether an in-person visit is needed
Needs an in-person visit
- Vaccination and anything given by injection
- Bloodwork, urine, and fecal collection
- Dental assessment and cleaning
- X-rays, ultrasound, and imaging
- Anything requiring sedation or surgery
- A pet who is unwell, in pain, or deteriorating
- Anything needing hands-on assessment
- Emergencies, always
Telemedicine is intended for appropriate non-emergency cases only. An in-person examination or diagnostics may be recommended if necessary.
⚠️ In an Emergency, Call Us — Don't Book a Consult
Call (416) 201-9123 or go to the nearest emergency veterinary hospital if your pet is having difficulty breathing, has collapsed or is having a seizure, is bleeding heavily, has a swollen or hard abdomen, is straining to urinate without producing anything (particularly a male cat), has been struck by a vehicle, or may have ingested something toxic.
How It Works
Book your consult
Online or by phone. Tell us briefly what you’d like to discuss so the veterinarian can review the file beforehand.
Pay at booking
Payment is required before the consult begins — this is handled when you book, so there’s nothing to sort out on the call.
Send anything relevant ahead
Photos, video, and any records or results from another clinic. A short clip filmed while the symptom is actually happening is far more useful than describing it afterward.
Join the Zoom call
You’ll receive a link. Have your pet nearby and a light on.
Finish with a next step
Notes go into your pet’s record, and if an in-person visit is recommended, we’ll arrange it before the call ends.
What You Need to Know
How much is a consult?
$65 plus tax, per consult. Payment is required before the consult begins and is taken when you book.
How does the call work?
Consults run over Zoom. You’ll get a link — join from a phone, tablet, or computer with a camera and a reasonable connection.
Can you review results from another clinic?
Yes — send records, lab results, photos, or video ahead of the consult and we’ll go through them with you.
What if my pet needs to be seen in person?
Telemedicine is for appropriate non-emergency cases. If an in-person examination or diagnostics are needed, we’ll recommend that during the consult and book you in.
My pet won't cooperate on camera?
Very common. Send video ahead of time instead; most of what’s useful is easier to capture on your own footage than live.
Ready to Book?
Have questions about your pet’s care? A telemedicine consult can help you understand your options and work out the next best step.
- +1 (416) 201-9123
- 741 The Queensway, Etobicoke, ON M8Z 1M8