New Patient Center

Welcome to South Etobicoke Animal Hospital — Everything You Need for Your First Visit

Welcome To Our Practice

We’re excited to welcome you and your pet to the South Etobicoke Animal Hospital family! Serving Etobicoke and the surrounding Queensway community, we understand that choosing a veterinarian is an important decision. We’re here to make your first visit smooth, comfortable, and stress-free.

This page contains everything you need to prepare for your appointment, including our online intake form, what to bring, payment information, and helpful resources.

Ready to schedule your first appointment? Call (416) 201-9123 or Book Online →

Online Forms

Complete your new client intake form before your appointment to save time and ensure we have all the information needed to provide the best care for your pet.

New Client Intake Form: Fill out your pet and owner information directly on our website — no printing or downloading required. Once submitted, your information is sent securely to our clinic.

How to Submit:

  • Click the button above to open the online form
  • Fill in all required information
  • Hit “Submit” — your form is sent directly to our clinic
  • You’re all set for your appointment!

Prefer to fill out the form in person? No problem — we’ll have one ready for you at check-in.

What To Expect At Your First Visit

Our Commitment to You

At South Etobicoke Animal Hospital, we’ve assembled an expert team of veterinary professionals to bring you the best possible healthcare for your pet. Our modern facility is clean, comfortable, equipped with in-house diagnostics and digital imaging, and staffed by experienced, compassionate professionals.

Your First Appointment

What We’ll Do:

Our veterinarian will perform a comprehensive head-to-tail physical examination including:

  • Eyes, ears, and mouth evaluation
  • Heart and lung assessment
  • Abdominal palpation
  • Skin and coat inspection
  • Joint and mobility check
  • Weight and body condition assessment

What to Bring:

  • Medical history — Any records from previous veterinarians, including vaccination records, previous diagnoses or treatments, current medications, and surgical history
  • Health notes — Any observations about your pet’s behaviour, eating/drinking habits, or concerns
  • List of questions — Write down any questions or concerns you’d like to discuss
  • Current medications or supplements — Bring the actual bottles if possible

Don’t have complete records? That’s okay! Our veterinarians can work with whatever information you have. Just share everything you know about your pet’s health history.

What Happens Next

After your examination, your veterinarian will:

  • Discuss findings with you and answer all your questions
  • Recommend any needed diagnostics or treatments
  • Create a personalized care plan for your pet
  • Provide vaccination schedules if needed
  • Discuss preventive care options

In some cases, you may be referred to a specialist with advanced expertise. We’ll coordinate all referrals and ensure seamless care.

Payment Options

Payment Policy

Payment is expected when services are rendered. We accept the following forms of payment:

  • Cash
  • Debit Cards
  • Credit Cards (Visa, Mastercard)

Financing Options

We understand that unexpected illness can mean unexpected expenses. We partner with financing providers to help manage veterinary costs:

Petcard (iFinance Canada)

Petcard is a trusted Canadian veterinary financing program that has been helping pet owners for over 25 years. Petcard pays your veterinary clinic in full and you repay in affordable monthly payments.

Benefits of Petcard:

  • Quick Application: Apply in just 5 minutes
  • Instant Approval: Get approved right away
  • No Down Payment: Start treatment without upfront costs
  • No Collateral Required
  • No Early Repayment Fees
  • Flexible Terms: Choose from 6 months to 6 years
  • Co-signer Option: Apply with a co-signer if needed

How to Apply:

  • At Our Clinic: We’ll help you apply for immediate approval
  • Online: Apply yourself at www.petcard.ca
New Patient Center

Pet Insurance — Trupanion Direct Pay

South Etobicoke Animal Hospital works directly with Trupanion, a pet insurance provider that pays your clinic at checkout — so you’re only responsible for your portion of the bill. No waiting for reimbursement.

For other pet insurance providers, payment at time of service is required. We provide all documentation needed for you to submit claims for reimbursement.

Want to learn more about pet insurance? Ask our team during your visit.

Frequently Asked Questions

We primarily operate by appointment. Call (416) 201-9123 or book online to schedule. Walk-ins are also welcome, though appointments ensure dedicated time for your pet.

Plan for 30–45 minutes for a comprehensive new patient exam. This allows time for a thorough examination and discussion.

Absolutely! We encourage you to be present during the examination.

Our veterinarians will refer you to trusted specialists when advanced expertise is needed. We coordinate all referrals to ensure seamless care.

We work directly with Trupanion for direct pay at checkout. For other providers, we require payment at time of service and provide all documentation for reimbursement.

We accept cash, debit, and credit cards (Visa, Mastercard). We also offer Petcard financing for flexible monthly payments.

Schedule Your First Appointment

We’re ready to welcome you and your pet to our practice! Our friendly team is here to answer questions and help you feel comfortable from your very first call.

Call (416) 201-9123 to schedule your new patient appointment.

Email: petcare@southetobicokeanimalhospital.ca

Visit: 741 The Queensway, Etobicoke, ON M8Z 1M8

New Patient Center

Serving Etobicoke & Surrounding Communities

Proudly welcoming new patients from:

  • South Etobicoke
  • The Queensway
  • Mimico
  • New Toronto
  • Long Branch
  • Humber Bay
  • Parkdale
  • And surrounding neighbourhoods
New Patient Center

What Makes South Etobicoke Animal Hospital Special

Comprehensive Care — From wellness exams to dental care, surgery, and diagnostics — all under one roof.

In-House Diagnostics — On-site lab, digital X-rays, and ultrasound for fast, same-day results.

Flexible Payment Options — Petcard financing and Trupanion direct pay to help manage costs.

Locally Owned, Proudly Canadian — Trusted by Etobicoke pet families.